Returns & Exchanges
At STÓR, each object is made and prepared with great care. If something is not quite right, we will do our best to make the process simple and straightforward.
Returns
Items may be returned within 14 days of delivery, provided they are unused, in perfect condition, and in their original packaging.
To begin a return, please submit your request through our returns portal using your order number and email address. Once your return is approved, instructions for sending the item back will be provided.
Refunds
Once your return has been received and inspected, your refund will be processed to the original method of payment. Please allow 5–10 working days for the refund to appear in your account depending on your payment provider. Original shipping costs are non-refundable, unless the item is faulty or incorrect.
Exchanges
If you would prefer an exchange, please select this option in the returns portal when submitting your request. We will arrange the replacement item once the original product has been received.
Gift Orders
If your order was sent as a gift, a discreet gift receipt will be included in the package. The recipient may request an exchange or store credit within the standard return window.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery at hello@storatelier.com and include photographs. We will resolve the matter as quickly as possible.
Return Conditions
To be eligible for return:
- Items must be unused
- All original packaging must be included
- Products must be returned safely packed
Due to the nature of the product, used candles cannot be returned unless faulty. Handmade items might not be exactly as pictured or relate to exact measurements provided.
Contact
If you have any questions regarding returns or exchanges, please contact hello@storatelier.com.
Our intention is that every STÓR object is chosen carefully and enjoyed for years to come.